REFUND &
CANCELLATION.

1. Customized Services

Our services are customized to the requirements agreed during consultation. Once work has been approved and payment has been made or committed for a specific scope, resources may be allocated to that project.

2. Refund Policy

Payments for customized services are generally non-refundable once the agreed work has started or costs have been incurred. This is because time, resources and third-party costs may have already been committed specifically for the project.

If a refund is legally required or a written project agreement provides a different refund arrangement, that agreement will apply.

3. Cancellation by Client

You may request cancellation of a service at any point by contacting us. Cancellation does not automatically remove payment obligations for work already completed, work already committed under the agreed scope, or non-refundable third-party costs incurred before cancellation.

In simple terms: you can ask to stop the service, but you will need to pay for the work and costs already incurred up to the cancellation date.

4. Cancellation Before Work Starts

If a project is cancelled before work begins, any refund or retention of an advance payment will depend on the agreed proposal, the nature of the payment and any costs already incurred.

5. Third-Party Costs

Advertising spend, hosting, domains, software subscriptions, paid assets, API usage and other third-party charges are generally non-refundable once incurred and remain subject to the relevant provider's policy.

6. How to Request Cancellation

Send a written cancellation request to eleviqgrowthstudio@gmail.com. We will confirm the cancellation status and any outstanding amount based on the agreed scope and work completed.

7. Contact

Eleviq Growth Studio
B 23/001, Sector 7, Shanti Nagar, Mira Road East, Thane – 401107, India
Email: eleviqgrowthstudio@gmail.com